FAQ

❓ Frequently Asked Questions (FAQ)

Here are answers to the most common questions our customers ask.
If you don’t find what you’re looking for — just contact us directly!

🛒 Orders

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. But creating an account lets you track orders faster.

Q: Can I change or cancel my order?
A: Yes, if your order has not yet been shipped. Please email us as soon as possible.

💳 Payment

Q: What payment methods do you accept?
A: We accept major debit/credit cards and other secure payment options shown at checkout.

Q: Are payments safe?
A: Absolutely — all transactions are encrypted and processed securely.

🚚 Shipping

Q: How much is shipping?
A:

  • Poland → Free

  • EU → €7 (free over €35)

  • International → €15 (free over €58)

Q: How long does delivery take?
A:

  • Poland → 2–5 business days

  • EU → 4–9 business days

  • International → 7–14 business days

Q: Will I get a tracking number?
A: Yes, you’ll receive a tracking email once your order ships.

📦 Returns & Refunds

Q: What is your return policy?
A: You can return or exchange items within 30 days of delivery.

Q: Do I have to pay for return shipping?
A:

  • Within EU → Free

  • Outside EU → You cover shipping (unless the item is defective or incorrect).

Q: How long until I get my refund?
A: Refunds are processed within 5–10 business days after inspection.

🥂 Products

Q: Are the products dishwasher or microwave safe?
A: Most of our tableware is safe for everyday use. Specific instructions are listed in each product description.

Q: What if my item arrives damaged?
A: Contact us immediately with photos. We’ll replace or refund at no extra cost.

🧾 Taxes & Customs

Q: Are taxes included in the price?
A: Yes, all prices include VAT (where applicable).

Q: Do I need to pay customs fees?
A: For orders outside the EU, customs/import duties may apply. These are the customer’s responsibility.

🤝 Customer Support

Q: How can I reach you?
A:
📧 info@agnieszkastreichtoptradepl.shop
📞 +48 542362136 (Mon–Fri, 9:00–17:00 CET)

Q: How quickly do you reply?
A: Within 24 hours on business days.

✨ Tip: Save your order number before contacting us. It helps us assist you faster!